Empathy Training

We discovered a very interesting training method the other day. It's called "Empathy" training and it basically teaches you to treat people (your potential customers, fellow workers, associates etc) in a way that they will respond well to. In other words to be empathetic towards them. The technique introduces you to about 6 or 7 basic personality types, of which we are all a combination, so that when dealing with someone in person or over the phone, you can form a judgement as to the way you should treat them to get the most positive response. It's a fascinating idea, and one that many skilled salespeople, for example, will already use unconsciously. As a professional interviewer I think it's something I have unknowingly developed over many years in order to do my job properly, but I'm very keen to attend a course and refine and develop the ideas further. If you want to know more then check out the film we made for the Empathy Training Company at http://www.bizview.tv/examples/bv081-empathy.php